Troubleshooting the Snowflake Connector for MySQL¶
Note
The Snowflake Connector for MySQL is subject to the Connector Terms.
If you face any issues with the connector during the private preview, please reach out to your sales engineer for assistance. When submitting a support case, sharing logs for our engineering team is crucial for a swift resolution.
Snowflake is distributing the Connector via Native App Framework, thus metrics logs are not automatically shared back to Snowflake.
The connector utilizes two types of log streams:
Native Application logs collected to the event table logs collected by the native application.
Logs collected by the Agent, which runs in the customer infrastructure.
Process of sharing the logs¶
In this section, you will learn how to share logs from the connector back to Snowflake.
Recovering from ingestion issues¶
If you suspect that the ingestion process is stuck for a long time, you can run a stored procedure that attempts to repair the connector. To initiate a repair process, run the following command:
CALL PUBLIC.REPAIR_CONNECTOR();Note
The procedure does not solve all problems with the connector. It is safe to run the procedure multiple times.