About the Snowflake Connector for ServiceNow®¶

Snowflake Connector for ServiceNow®¶

The Snowflake Connector for ServiceNow® enables you to ingest ServiceNow data into your Snowflake account.

ServiceNow is a cloud-based platform that delivers workflows for service management including incident management, change management, asset management, configuration management, service catalog, request fulfillment, etc.

The Snowflake Connector for ServiceNow® allows you to ingest data from ServiceNow into Snowflake automatically. The connector supports both the initial load of historical data as well as incremental updates. The latest data is regularly pulled from ServiceNow. You control how frequently it is refreshed.

The connector lets you replicate key dimensions and metrics from ServiceNow, including:

• Incidents

• Changes

• Users

• Service catalog items

• Configuration items

• Company assets

Limitations¶

The Snowflake Connector for ServiceNow® has the following limitations during the preview period:

• During the preview period, before the connector is generally available, Snowflake will release an update that requires you to uninstall and reinstall the connector from the Snowflake Marketplace.

• Accounts in government regions are not supported.

• You can install only one instance of the connector for each Snowflake account. To install multiple instances of the connector, you must create a separate account for each connector.

• To install and configure the connector, you must be logged in as a user with the ACCOUNTADMIN role. Other roles are not supported at this time.

• The connector can only ingest ServiceNow tables with the sys_id column present.

• ServiceNow views are not supported.

• Archived records in ServiceNow are not ingested into Snowflake.

• The connector does not work with ServiceNow instances where IP address access control has been configured to deny access from an outside network.

• The connector does not work with a ServiceNow instance that is hidden behind a VPN.