Pay for listings¶
Before making a purchase on Snowflake Marketplace, use the topics on this page to learn how make and manage your purchases on Snowflake Marketplace. If you want to request trial access before making a purchase, see Explore listings.
Note
If you are a commercial reseller (VAR) that wants to purchase paid listings, use this form to submit a case with Marketplace Operations. You only need to file one case to cover both purchasing and offering listings.
Supported consumer locations¶
To access paid listings as a consumer, the billing address registered to your account must be in one of the following countries:
Australia
Austria
Belgium
Bermuda
Canada
Cayman Islands
Colombia
Czech Republic
Denmark
Finland
France
Germany
India
Ireland
Israel
Italy
Japan
Luxembourg
Mexico
Netherlands
New Zealand
Norway
Poland
Portugal
Singapore
South Korea
Sweden
Switzerland
United Arab Emirates
United Kingdom
United States
Usage rules for all consumers¶
The following statements apply to all organizations that make one or more purchase:
Any organization can pay for listings by using any of the accepted payment methods.
All purchases are billed in US dollars.
Taxes are calculated based on your organization’s shipping and billing addresses. This applies even if your organization has multiple locations or is international.
Note
Snowflake does not support multiple billing entities for a single organization.
Accept the combined Snowflake Provider and Consumer Terms¶
Before you purchase anything in the Snowflake Marketplace, an organization administrator needs to accept the combined Snowflake Provider and Consumer Terms. To learn more about organizations, see Managing Your Snowflake Organization.
Note
If your organization intends to access only free listings and you’ve accepted the Snowflake Customer-Controlled Data Sharing Functionality Terms, you do not need to accept the Snowflake Provider and Consumer Terms.
Sign in to Snowsight.
From the user menu, select your current role to change roles, then select ORGADMIN to change to the organization administrator role.
Select Admin » Billing & Terms.
In the Marketplace section, review your billing information.
Select Review Terms & Conditions. The terms and conditions dialog opens.
If you agree to the terms, select Accept Terms & Conditions.
Note
If you see an error, your user profile might be missing some contact information. If you have an administrator role, see Add user details to your user profile to update your profile using Snowsight. Otherwise, contact an account administrator to update your user details.
Payment methods¶
Snowflake supports a variety of payment methods, including credit card, electronic funds transfer (EFT), purchase orders, and Marketplace Capacity Drawdown Program funds.
The first payment method you set up is used as your default, unless you choose another supported payment method at the time of purchase. You can choose a different method for each purchase.
To set up a payment method, use the organization administrator (ORGADMIN) role, and follow the instructions for the appropriate billing method.
Note
You can use purchase orders to buy listings with certain limitations.
Use purchase orders to pay for listings¶
If the organization administrator doesn’t proactively set up a payment method, the consumer will be prompted to add a payment method when attempting to purchase a usage-based plan. This can result in unexpected behavior.
The organization administrator (ORGADMIN) role is required to set up purchase orders as a payment method.
Note
Using purchase orders to pay for usage-based listings is not supported.
Sign in to Snowsight.
Select Admin > Billing & Terms.
Select Payment Methods.
Follow the prompts to add purchase orders as a payment method.
Select Buy to purchase a subscription-based listing. Then you can add a purchase order number.
How to use Snowflake Marketplace Capacity Drawdown Program funds to pay for listings¶
When you purchase a listing, the payment method defaults to MCD if this payment method is available for that listing. If the listing is not MCD-compatible or if you don’t want to use MCD for this purchase, you can complete your purchase by using a different payment method.
For more information about MCD, see About committed capacity and Snowflake Marketplace Capacity Drawdown.
How to use credit card or electronic funds transfer (EFT) to pay for listings¶
You can use one of the following payment methods to purchase listings:
Credit card
Electronic funds transfer, for example:
ACH payment
Wire transfer
SWIFT transfer
To set up a credit card or EFT, use the organization administrator (ORGADMIN) role, and perform the following steps.
Sign in to Snowsight.
Select the organization administrator (ORGADMIN) role.
Select Admin » Billing & Terms.
Select the Payment Methods section, and then follow the prompts to add a credit card or EFT.
As part of this process, you’ll be asked to accept the Stripe Customer Portal Terms of Service, because Snowflake uses Stripe to handle Snowflake Marketplace payments other than purchase orders.
After you have authorized a payment method, the Billing & Terms page reflects the current status of your payment method. The following table lists each status and its description.
Status |
Description |
|---|---|
Pending verification |
Stripe is in the process of verifying your payment method. |
Completed & verified |
Your payment method has been verified by Stripe. If you have already accepted the Consumer Terms of Service, you are ready to purchase paid listings. |
Incomplete account information |
There is an issue with your Stripe account. The web interface provides additional details about the exact issue and how to resolve the problem. |
Rejected |
Stripe has rejected your payment method. A valid payment method needs to be provided. |
Manage your purchases¶
Use this section to learn how to manage or cancel payments, control access, or get support from the provider.
To monitor your usage of paid listings, refer to the usage views:
MONETIZED_USAGE_DAILY View in the DATA_SHARING_USAGE schema. (Usage at the account level)
MONETIZED_USAGE_DAILY View in the ORGANIZATION_USAGE schema. (Usage at the organization level)
Manage access to your purchase¶
Use the following access control privilege to control access to paid listings.
Privilege |
Object |
Description |
|---|---|---|
PURCHASE DATA EXCHANGE LISTING |
Account (i.e. global privilege) |
Grants ability to create a database from a paid listing that enables querying all data (paid and trial) in the database or application. Must be granted by the ACCOUNTADMIN role. |
Manage payments, payment methods, invoices, and billing information¶
If your billing information needs to be updated, email accountsreceivable@snowflake.com. Although Snowflake applies your changes immediately, it can take up to 30 days to appear on the Billing & Terms page.
Sign in to Snowsight.
Select Admin > Billing & Terms.
In the Billing area, select Manage on Stripe next to Consumer payment method.
Review or update your payment information in the Stripe billing portal.
Note
Selecting Make default for a credit card on the Stripe billing portal does not make the credit card the default payment method. The payment method you selected when you first paid for a listing is the default payment method. To change the payment method for a listing, see Modify your listing payment method.
Retrieve invoices or receipts for purchased data products¶
Sign in to Snowsight.
Select Admin > Billing & Terms.
In the Billing area, select Manage on Stripe next to Consumer payment method. You are redirected to Snowflake Marketplace simplified billing.
In Invoice History, select the date of the invoice you want to review.
For paid invoices:
To download your invoice, select Download invoice.
To download your receipt, select Download receipt.
For unpaid invoices:
Select View invoice and payment details to view your invoice.
To make a payment, choose a payment method and select Pay.
Contact the provider for support¶
You should always contact the provider of the listing directly, before contacting Snowflake. Use the support email identified in the listing. Examples include cases where you need to do one of the following:
Request a refund
Report an issue with a product listing
If your issue remains unresolved, you can report it by filing a case with Marketplace Operations: Report an issue with a Data Marketplace Listing or Provider.
Cancel a purchase¶
To cancel access to a purchase, you need to use one of the following roles:
The account administrator role (ACCOUNTADMIN)
A role with the OWNERSHIP privilege granted on the database created from a listing
Sign in to Snowsight.
In the user menu, select Switch Role » ACCOUNTADMIN to change to the account administrator role. You can use a custom role if the role has the requisite privileges.
Next, select Data Products » Marketplace.
Select the purchase that you want to cancel.
On the page that opens, select Manage Purchase » Cancel Purchase.
Review the cancellation date so that you can verify when your access ends.
Confirm your choice to cancel.
About billing for listings and data products¶
To understand how and when you are billed, it can be helpful to know how Snowflake bills, what usage is billable, and how pricing models can change your bill. When you purchase a listing, you receive a Snowflake Marketplace invoice. Snowflake Marketplace invoices are separate from invoices for other Snowflake services, storage, or usage. For Snowflake Marketplace billing, Snowflake uses an online payment processing service called Stripe. As part of enabling your account to purchase listings, a payment account is automatically generated by Stripe, specifically to handle the invoicing. This is not the same as a Stripe account you might use to conduct your own business; instead, this account is managed by Snowflake.
Snowflake Marketplace generates an invoice that enables you to pay using any of the supported payment methods. If your automatic monthly payment fails, a payment link appears on your invoice.
Note
Snowflake Marketplace charges fall within a minimum and maximum amount as defined by the online payment processing service. This is explained in Minimum and maximum charge amounts in the Stripe documentation. Only the information for US Dollars (USD) applies.
Billing by pricing model¶
Each listing can have different pricing plans and each pricing plan bills in a different way:
For usage-based pricing plans, Snowflake invoices your account only for the months when you actually use a paid listing. If there is no billable event activity or user queries made on paid data, no invoices are generated.
For subscription-based pricing plans, billing can vary based on the plan. Snowflake invoices your account at the beginning of each billing term or access period.
For more information about pricing models, see Paid listings pricing models.
Billing by usage¶
For a usage-based plan, you are billed for queries that access paid data within a share, even if the query returns no results. For example, if a query scans a set of paid data but filters out every row in the results, it is still counted as usage.
You incur charges when you interact with paid data, for example by using SELECT statements or DML statements (such as INSERT, MERGE). You do not incur charges running DDL statements, unless you interact with data in a DDL statement, for example by using CREATE TABLE AS SELECT.
While usage for listings is tracked daily — allowing you to monitor your consumption in real time — billing is processed monthly. This means that you can view your usage at any time through the Snowflake dashboards, but charges for that usage are summed up and reflected in the monthly invoice.
Some listings may include serverless features, which are billed based on compute resources consumed. For more details on serverless feature billing, please refer to your contract or the Snowflake documentation.