Known Limitations During Preview

The Snowflake Connector for ServiceNow has the following limitations during the preview period:

  • During the preview period, before the connector is generally available, Snowflake will release an update that requires you to uninstall and reinstall the connector from the Snowflake Marketplace.

  • Accounts in government regions are not supported.

  • You can install only one instance of the connector for each Snowflake account. To install multiple instances of the connector, you must create a separate account for each connector.

  • To install and configure the connector, you must be logged in as a user with the ACCOUNTADMIN role. Other roles are not supported at this time.

  • The connector can only ingest ServiceNow tables with the sys_id column present.

  • ServiceNow views are not supported.

  • Archived records in ServiceNow are not ingested into Snowflake.

  • The connector does not work with ServiceNow instances where IP address access control has been configured to deny access from an outside network.

  • The connector does not work with a ServiceNow instance that is hidden behind a VPN.